August 26, 2025
“Frequently Asked Questions About Our Cleaning Services”
At Primekey , we believe choosing a cleaning partner goes beyond finding someone to tidy your space—it’s about partnering with a team you can trust to protect, maintain, and enhance the places that matter most to you. Our new clients often ask important questions before getting started, and we’ve gathered the most common ones here. Each answer not only provides clarity, but also reflects how our core values of integrity, professionalism, and care guide everything we do. What truly sets Primekey apart is our promise of reliability, trust, and tailored solutions. From flexible scheduling to personalized cleaning plans, we make sure every service is designed around your needs—delivered with excellence and consistency. When you read through these questions, you’ll see how our dedication to quality ensures your peace of mind, every single time.
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Are you a company that provides maid services?
We at Primekey operate as a commercial cleaning company, specializing in services such as deep cleaning, cleaning maintenance, and addressing stain-related issues, for which we are compensated. We refer to ourselves as cleaning technicians, not maids.
What is the cost per hour for your services?
We operate as a commercial cleaning company and bill on a per-job basis rather than an hourly rate. However, if the hours are unpredictable, we can provide services at a rate of $55 per hour.
Where is your service area?
Our cleaning technicians serve Edmonton and its surrounding areas, as well as Red Deer, Lethbridge and Calgary. Please note that in those area, we currently only offer office cleaning services due to limited availability of cleaners in that region.
How do book a home or commercial cleaning?
If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us at 1-(833)-226-2526.
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
Do I need to supply the vacuum or cleaning products?
For your safety, we recommend you to supply your own vacuum. We are fully equipped in our cleaning products that need to make your home or commercial facility sparkle. But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
Do you use eco-friendly cleaning products?
Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That’s why we use only eco-friendly products which do just as good a cleaning job as traditional chemical cleaning products. If you prefer that we use traditional chemical products, just let us know when you book.
Do you clean homes that have pets?
Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our housekeeper know what to so while she or he is in your home.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.
How can I pay you?
We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. Book online or call us. We also accept cash or cheque at the time of service.